Refund policy

Returns, exchanges and refunds are handled by the brand that made and shipped your item, under its own return policy. Each brand sets its own return window and conditions.

How to request a return. Contact the brand directly, with your order number, the item and the reason. You will find its contact details and return policy on the brand's page on our site and in your shipping email. Wait for the brand's instructions before sending anything back.

What can be returned. In general, brands accept unopened, unused products in their original packaging. For health and hygiene reasons, opened or used skincare, makeup, fragrance and personal care products usually cannot be returned unless they arrived damaged or faulty.

Damaged, faulty or wrong items. Contact the brand as soon as possible, with a photo. The brand will arrange a replacement or a refund under its policy.

Reactions. If a product causes a reaction, stop using it and contact the brand.

Refunds. Once the brand approves a refund, it goes back to your original payment method. Your bank may take a few business days to show it.

Cancellations. To cancel an order that has not shipped yet, contact the brand as soon as possible. Once it has shipped, the brand's return policy applies.

Can't reach the brand? Write to hello@shopcanadianbeauty.ca with your order number and we will put you in touch.

Gift cards and final-sale items cannot be returned or refunded, unless required by law.

Nothing in this policy limits your rights under the laws of your province, including Quebec's Consumer Protection Act.