Shipping policy

Every product on Shop Canadian Beauty is shipped directly by the Canadian brand that makes it, under that brand's own shipping policy. We curate the selection and take your order; the brand packs, ships and tracks it.

Where brands ship. Brands ship within Canada only.

Shipping costs. Each brand sets its own shipping rates. The exact cost for every brand in your cart is shown at checkout, before you pay. Some brands offer free shipping above a set amount; when they do, checkout applies it automatically.

More than one parcel. If your order includes products from more than one brand, each brand ships its part separately. You may receive several parcels on different days, each with its own tracking number.

Processing and delivery times. Each brand sets its own processing and delivery times. Most brands ship within a few business days; delivery then depends on the carrier and your location. Times are estimates, not guarantees.

Tracking. When a brand ships your items, you receive a shipping email with the tracking number for that parcel.

Taxes. Prices are in Canadian dollars. GST, HST, QST or PST are calculated at checkout based on your shipping address.

Questions, delays and lost parcels. Contact the brand that shipped the item: its contact details are on its page on our site and in your shipping email. If you cannot reach the brand, write to hello@shopcanadianbeauty.ca with your order number and we will put you in touch. If your order is not delivered within 30 days of purchase and no new date was agreed with you, you may cancel it for a full refund.

Address changes. Check your address at checkout. If it needs to change, contact the brand right away; once it has shipped, the address can no longer be changed.